Hello guest
Your basket is empty
CYM 
Personal 

Frequently Asked Questions 

Frequently Asked Questions 

How do I get started? 
All of our SIM Cards come in three sizes, choose the correct one for your phone and insert in the SIM Card slot; 
Turn on your phone and it will connect automatically to the RWG/Now network 
There are no services available until you top-up or buy a bundle but you can contact customer care by emailing support@rwgmobile.wales 
 
How do I top-up? 
The easiest way to top up is via our shop 
You can also top up by buying a NOW Mobile e-voucher from any Paypoint or Tesco store and dialling 669 to enter the unique code. 
You can purchase bundles of calls, texts and data via our website or contact support@rwgmobile.wales 
 
How do I check my voicemail? 
Dial 269 from your RWG Mobile phone to enable, set and listen to voicemail 
 
Can I keep my existing number from my current network? 
By joining RWG you don’t need to lose your current number. Just call our customer service team on 01633 415 333 and they can help you start the process. 
If you know how porting works then simply obtain a Port Authorisation Code (PAC) from your current provider plus a new RWG SIM Card and complete our online porting form here. 
 
I can’t access the internet 
Upon putting the SIM Card into an unlocked phone, it should connect automatically to the EE/Now Mobile network. The APN settings on the phone are automatic and there is no reason to change this. 
On our data only SIMs you may need to change the APN settings so please contact support@rwgmobile.wales for more information. 
 
Which devices can I use? 
RWG runs off the EE/Now mobile network so will work in 2G, 3G and 4G compatible smartphones. If you are not sure if your phone is compatible then email us at support@rwgmobile.wales 
 
How do I check my balance? 
ust dial *669# from your phone to get your latest credit balance. This does not include your current bundle allowances. 
To obtain your current bundle allowance please contact send a SMS to 669 with the details in your activation email or contact us at support@rwgmobile.wales 
 
How do I contact customer care? 
Dial 01633 415333 from your RWG Mobile to contact our customer service team based in South Wales. 
You can also email support@rwgmobile.wales 
 
How do I check the mobile coverage in my area? 
We use the EE network to provide our mobile services. You can check coverage in your area here: https://ee.co.uk/why-ee/mobile-coverage 
 
Calling internationally 
All of our SIM Cards come with international calling automatically enabled but you require credit in order to make international calls. 
 
Roaming 
International roaming is automatically enabled when you receive your RWG Mobile SIM Card. All EU roaming is included on the same terms as your UK plans and prices for all of our plans above £1 (not included on FREE or £1 plans). 
Roaming outside of the EU requires a credit balance. 
You do not need to change the APN settings on your phone in order to receive data services abroad. 
 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings