Frequently Asked Questions
Frequently Asked Questions
How do I get started?
All of our SIM Cards come in three sizes, choose the correct one for your phone when it has arrived and insert in the SIM Card slot;
Turn on your phone and it will connect automatically to the RWG/Now network
There are no services available until you top-up or buy a bundle but you can contact customer care by emailing firstname.lastname@example.org
How do I top-up?
The easiest way to top up is via our shop
You can top-up via your phone by dialling 669, option 1 and using our interactive voice service
You can also top up by buying a NOW Mobile e-voucher from any Paypoint or Tesco store and dialling 669 to enter the unique code.
You can purchase bundles of calls, texts and data via our website or contact email@example.com
How do I check my voicemail?
Dial 269 from your RWG Mobile phone to enable, set and listen to voicemail
To disable voicemail please email firstname.lastname@example.org
Calls to voicemail are free of charge
Can I keep my existing number from my current network?
By joining RWG you don’t need to lose your current number. Just call our customer service team on 01633 415 333 and they can help you start the process.
If you know how porting works then simply obtain a Port Authorisation Code (PAC) from your current provider plus a new RWG SIM Card and complete our online porting form here.
I can’t access the internet
Upon putting the SIM Card into an unlocked phone, it should connect automatically to the EE/Now Mobile network. The APN settings on the phone are automatic and there is no reason to change this.
On our data only SIMs you may need to change the APN settings so please follow the instructions via this link - APN Settings
Which devices can I use?
RWG runs off the EE/Now mobile network so will work in 2G, 3G and 4G compatible smartphones. If you are not sure if your phone is compatible then email us at email@example.com
How do I check my balance?
Just dial *669# from your phone to get your latest credit balance. This does not include your current bundle allowances.
To check your bundle allowance please send a SMS to 669 with "info" followed by a space followed by the bundle code which can be found on the rates and plans page here.
How do I contact customer care?
Dial 01633 415333 from your RWG Mobile to contact our customer service team based in South Wales. Opening hours are Mon-Fri 9am to 5.30pm
You can also email firstname.lastname@example.org for 24/7 support
How do I check the mobile coverage in my area?
We use the EE network to provide our mobile services. You can check coverage in your area here: https://ee.co.uk/why-ee/mobile-coverage
All of our SIM Cards come with international calling automatically enabled but you require credit in order to make international calls. Popular international call rates can be found on our rates & plans page - here
International roaming is automatically enabled when you receive your RWG Mobile SIM Card. All EU roaming is included on the same terms as your UK plans and prices for all of our plans above £1 (not included on FREE or £1 plans).
Roaming outside of the EU requires a credit balance.
You do not need to change the APN settings on your phone in order to receive data services abroad.